Spa support center

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Working hour: 9:30am to 6:00 pm (Eastern Time)

Telephone: 813.886.5700

www.spasupportcenter.com

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Services

1. The Dealer shall forward all warranty-related matters to our Customer Service Department.
2.  Serial Number and Original Invoice must accompany all warranty claims.
3. Customers are responsible for shipping defective parts back to our Spa Support Center. These parts must be packaged correctly in order to protect against any further damage.
4.  All parts are to be shipped by UPS Ground Service - average 2-5 days.
5. All defective parts must be shipped back to our Spa Support Center.  within 30 days of receiving the new replacement parts or warranty will be voided.
6.  Warranty claim will not be honored if Registration form is not received by The Spa Support Center
7.  Any service performed on the product without our Spa Support Center authorization will also void the Warranty
8.  Each service call from the customer will be assigned a Ticket Number. The Ticket Number will stay open until the problem is resolved.

Warranty

1. Limited one Year warranty on Spa Shell
2. Limited one Year warranty on the Jet Motor
3. Limited one Year Parts-Only warranty which covers the Hydraulic System,  Discharge Pump, Massage System and All Electrical Components.
4. Our Company  will pay shipping charges on all replacement parts during the first 90 Days of the Warranty Period. After 90 days, the customer is responsible for all labor and shipping costs incurred.

Warranty policy

Purchasers MUST mail in Registration Form in order to have the warranty to be effective.
Our company warrants to the original purchaser that the new pedicure spa will be defect free during the Standard Warranty Period (Listed below).
The shipping date and the Serial Number on the back of each Spa will justify the start of the warranty period for the product. The warranty is null and avoid if the pedicure spa taken from its initial place of installation, or it is not installed in accordance with federal, state or local codes and ordinances. Also, this warranty does not apply if the pedicure spa has been subject to misapplication, improper installation or maintenance, negligence, improper cleaning or circumstances beyond our company’s control.